Return & Refund Policy

At IvermectinPlus.com, we want you to feel confident when shopping for horse halters, hay nets, and other equestrian accessories. This policy explains how to request a return, what happens when an item has a problem, and how approved refunds are handled.

Return Request Requirements

If you are not satisfied with an eligible purchase or encounter an issue with the product received, you may reach out to our customer support team within 30 calendar days after delivery to discuss a return. All requests will be evaluated according to the guidelines stated in this policy.

We may review return requests for circumstances such as:

  • Products found to be damaged or defective upon arrival.

  • A shipment containing a product other than the one selected during checkout.

  • Items that have not been used, altered, or damaged and are still in their original packaging, where applicable.

  • Products that have already passed their expiration date upon arrival or have an insufficient remaining shelf life.

  • Other circumstances that meet the return conditions established in this policy.

When contacting our support team, please include information that allows us to identify your purchase. An order reference, payment confirmation, or other reasonable proof of transaction may be requested to assist with the review.

Products That May Not Qualify for a Return

Some purchases may be excluded from our return process based on their condition after delivery. Exceptions may apply if an item arrives damaged, has a defect, is expired, or differs from the product originally ordered.

The following circumstances may affect return eligibility:

  • Products that have been unpacked, consumed, used, or modified after they were delivered.

  • Items that sustain damage as a result of customer use, accidents, neglect, or improper care after receipt.

  • Returned products missing their original packaging when it is required for return processing.

  • Products that do not fulfill the eligibility standards established in this Return Policy.

Starting a Return Request

Please obtain return instructions from our support team before mailing any product back.

To help us locate your purchase and evaluate your request, send the following information:

  • Your order number.

  • Your name.

  • The item you wish to return.

  • The reason for the request.

  • Clear photographs, if the item arrived damaged, defective, or incorrect.

Return Support Email: info@ivermectinplus.com

Our team will review the information and advise you whether the return can proceed. Please wait for our instructions before shipping an item to any return address.

Who Pays for Return Shipping?

The responsibility for return postage depends on the reason an item is being sent back.

If you receive a product that was damaged, faulty, past its expiration date, or different from what you ordered due to an error by ivermectinplus.com, we will cover the applicable shipping expenses associated with returning the item.

For other return requests that meet the eligibility requirements, customers may be required to pay the shipping costs for sending the product back. Any exceptions will be handled in accordance with this Return Policy.

Refund Review and Processing

Once your returned package has been delivered to us, we may examine the product to confirm that it complies with the return requirements stated in this policy.

After reviewing your return, ivermectinplus.com will inform you of the outcome. Approved refunds will be credited through the same payment method used when the purchase was made.

Following refund approval and processing, please allow approximately 5–10 business days for the amount to become available in your account. The time required may differ depending on your bank or payment service.

If the refund has not appeared after this period, we recommend checking with your payment provider first. You may also contact ivermectinplus.com support and provide your order information so we can assist with your inquiry.

Replacements and Refund Alternatives

If your order contains an item that arrives in an unacceptable condition or does not match your purchase, ivermectinplus.com may arrange another item as an alternative, subject to stock availability.

In situations where a suitable replacement cannot be arranged, our team may review the case and determine whether a refund is applicable under this policy.

Before sending any product back, please get in touch with ivermectinplus.com. Our support team will guide you through the appropriate next steps based on your order.

Reporting Product Issues

If any product in your shipment arrives with a problem, such as physical damage, a quality fault, an expired date, or a mismatch with your purchase, please send a report to ivermectinplus.com within 7 calendar days of receiving your order. Our team will review the circumstances and determine the appropriate way to address your concern.

During the review process, we may request clear images of the affected product, along with relevant order information. Providing these details will help us better understand the situation and assess your request.

Order Cancellation Requests

If you decide not to proceed with a purchase, please contact ivermectinplus.com as soon as possible. We can consider cancellation requests while an order is still in the queue for preparation and has not entered the dispatch stage.

Once an order has been packed for shipment or transferred to the delivery carrier, stopping the delivery may no longer be an option.

If the package has already been dispatched, you can contact our support team after receiving it to discuss whether the product meets the return requirements described in this policy.

Instructions for Returning Products

Before arranging a return, customers should contact ivermectinplus.com and obtain the appropriate instructions for sending their purchase back. Following the provided directions helps ensure that returned merchandise can be properly received and reviewed.

Products submitted for return must remain within the acceptable condition standards established in this policy. ivermectinplus.com reserves the right to reject requests involving merchandise that has been put to use, changed from its original state, damaged through customer handling after delivery, or otherwise falls outside the stated return eligibility criteria.

Contact Our Support Team

If you have any questions, need assistance, or would like further information about our products, orders, policies, or services, please feel free to contact our support team using the contact details provided below. We will be happy to assist you.

Website: ivermectinplus.com
Email: info@ivermectinplus.com
Phone: +1 (302) 433-6272

Business Address:
104 Quigley Boulevard,
New Castle, Delaware, 19720
United States

Customer Support Schedule

Monday – Friday: 10:00 AM – 6:00 PM (Eastern Time)
Saturday: Limited assistance by email
Sunday and U.S. Public Holidays: Closed

We appreciate your trust in IvermectinPlus.com and are committed to providing clear information throughout your shopping experience.